Terms of Service

1. Acceptance of these terms

These Terms of Service (“Terms”) govern your access to and use of DistrxPos, the point of sale, back office and online store platform operated by distrx (“we”, “us”). By creating an account, signing in, or otherwise using DistrxPos, you agree to be bound by these Terms and by our Privacy Policy. If you use DistrxPos on behalf of a business, you confirm that you have the authority to bind that business, and “you” refers to that business.

2. The service

DistrxPos gives a business (an “organization”) one place to sell and to run its shop: a point of sale for the counter, with tills, shifts and receipts; a back office for products, stock across stores and warehouses, customers, store credit and loyalty points, gift cards, offers and coupons, returns, invoices, sales tax and reports; an online store that sells from the same catalog; a mobile app for staff; and optional access for AI assistants that an admin connects. Features may be added, changed or retired over time as the product evolves.

3. Accounts and responsibilities

You are responsible for the accuracy of your account information, for keeping passwords and manager PINs confidential, and for all activity under your organization’s accounts. The organization’s admins are responsible for the staff they add, the roles they give them and removing access when someone leaves. Tell us promptly at distrx.io@gmail.com if you suspect someone is using an account without permission.

4. Free trial, plans and payment

A new organization starts on a free trial with everything included. After the trial, you pay for what you keep: the point of sale, priced by the store each month, the online store, or both. The current prices, your plan and every payment recorded are shown in the app under Plan & billing.

• We do not charge a card automatically. You pay the way shown under Plan & billing, and your plan runs for the period you paid for.
• If a renewal is late, a grace period applies before anything changes. After that the organization becomes read-only: your people can sign in and see everything, but cannot sell or change anything until the plan is renewed. Nothing is deleted because a plan ended.
• Fees are exclusive of taxes unless stated otherwise, and payments are not refundable except where the law requires it or we agree otherwise in writing.
• We may change prices with reasonable notice. A change applies from your next period, never to time you have already paid for.

5. What you are responsible for as a seller

DistrxPos is a tool for running your business. It does not run it for you. In particular:

• Sales tax. The till and the online store work out tax from the rates and tax classes you set. You are responsible for setting them correctly, for collecting and remitting tax, and for your filings. Nothing in the product is tax advice.
• Age-restricted and regulated goods. If you sell products that need an age check or a licence, you are responsible for holding the licence, for checking a customer’s age or ID, and for refusing a sale the law does not allow. The age prompt in the product is a reminder and a record, not a verification service.
• Your customers. You decide what you collect about your customers, and you are responsible for telling them how you use it, for having their consent where it is needed (for example before sending marketing), and for honouring their requests.
• Your online store. You are the seller of everything sold through your store. Its prices, descriptions, delivery, returns and the terms you offer your shoppers are yours.
• Payments at the counter. Cash, card and other payments taken at the till are recorded in DistrxPos; the money is taken by you, on your own equipment. Keeping the till, its cash and your card terminal in order is your responsibility.
• Selling without a connection. When a till sells while offline, those sales are kept on that device until it reconnects. Keep the device safe and let it sync; a sale that never reaches us because a device was lost, reset or cleared cannot be recovered by us.

6. Acceptable use

You agree not to use DistrxPos to:

• sell anything that is unlawful where you sell it, or deceive or defraud your customers;
• send spam, or messages to people who have not agreed to be contacted;
• upload content that is unlawful or that infringes someone else’s rights;
• probe, disrupt or overload the service, get around its limits, or attempt to reach another organization’s data.

We may suspend access that appears abusive, to protect the service and the other businesses that rely on it.

7. Your data stays yours

As between you and us, you own your catalog, your stock and sales records, your customer records and everything else your organization puts into or collects through DistrxPos (“Your Data”). You grant us a limited licence to host, process and transmit Your Data solely to provide and improve the service, as described in the Privacy Policy. We do not sell Your Data, and one organization’s data is never shown to another. You can export your products, customers and orders from the app at any time.

8. Connected services

Parts of DistrxPos rely on other services: one that delivers the emails and texts you send your customers (receipts, order updates, sign-in codes), one that takes card payments for online-store orders, one that arranges deliveries, and the infrastructure the service runs on. An outage or a change at one of them can affect the matching feature. If an admin or a manager connects an AI assistant through AI access, that assistant reads — and, where they allowed it, changes — your organization’s data with no more than that person’s own permissions, and its provider’s own terms apply to it.

9. Service availability

We work to keep DistrxPos fast and available, but the service is provided “as is” and “as available”. We do not guarantee uninterrupted or error-free operation, and we may carry out maintenance that briefly limits access, giving notice where practical. Selling without a connection is there to help you through a dropped connection; it is not a guarantee that every feature works offline.

10. Suspension and termination

You may stop using DistrxPos at any time. We may suspend or end access if you materially breach these Terms (including the acceptable-use rules), if the law requires it, or if a plan has ended and is not renewed. Where reasonable, we give notice and a chance to put things right first. After access ends we keep Your Data available for export for a reasonable period before deleting it, as described in the Privacy Policy.

11. Disclaimers and limitation of liability

To the maximum extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement. Totals, tax amounts, stock figures and reports are produced from what your organization entered; check them before you rely on them for filings or decisions.

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special or consequential damages, or for lost profits, revenue or data. Our total aggregate liability arising out of or relating to the service is limited to the amounts you paid us for the service in the twelve (12) months before the event giving rise to the claim (or, if you paid nothing, one hundred US dollars). Nothing in these Terms limits liability that cannot be limited by law.

12. Changes to these terms

We may update these Terms from time to time. When a change is material, we ask an admin of each organization to read and accept the new Terms in the app before carrying on. If you do not agree to a change, stop using the service; the date at the top of this page always shows the current version.

13. Governing law

These Terms are governed by the laws of the jurisdiction in which distrx is established, without regard to conflict-of-law rules, and disputes will be resolved in the courts of that jurisdiction, unless mandatory local law provides otherwise.

14. Contact

Questions about these Terms? Email distrx.io@gmail.com — a human reads and answers.